About AFF

royal humpy trout fly

Back to Store

About Me

Thanking you for visiting my website, where I offer a friendly and personal service. I can be contacted via the "send a message" form on my contact page or by emailing me at rosemary@alexandersflies.co.uk

I quality check all my trout flies and other items before posting, and aim to post them within 24 hours of payment being received (bank holidays and weekends excepted). 

Customer Feedback

I also sell on eBay. Recent comments from my ebay feedback profile are shown below.

 
 
Return policy details:

I offer a full refund if you are not happy for any reason. Please email me within 14 days of receipt, and then return the item in its original condition. Return postage costs are to be paid by the buyer unless the item does not match the description or is faulty in any way. 

Privacy

Any personal information that you supply when either placing an order or contacting me, such as Name, Address and Contact details are never passed on to any third party. I do not share anyone's personal information with any other organisation.

I do not like receiving unwanted emails and so I don't send out marketing communications to my customers. I will only contact you if there is a query with an order you have placed, or to let you know that your order has been, or is about to be, despatched.

If you use Paypal to make a payment, only Paypal have access to your banking details, they are not seen by myself.